Last updated: August 19, 2026
This Distance Sales Agreement ("Agreement") is established between the Seller/Provider and the Customer at the moment a reservation request is submitted through the Site, in accordance with Turkish Law No. 6502 on the Protection of Consumers and the Distance Contracts Regulation (RG 27.11.2014/29188). By checking the acceptance box on the checkout page, the Customer confirms having read and accepted this Agreement.
Seller/Provider: Royal Line Turizm [full legal trade name / company type to be added]. Address: İstanbul, Türkiye. Phone: +90 543 621 41 47. Email: info@royallineturizm.com. Tax office/number: [Tax office / tax ID number to be added]. MERSİS No: [MERSİS number to be added]. TÜRSAB License No: [TÜRSAB license number to be added].
Customer ("Buyer"): the individual whose contact and billing details are submitted through the reservation form at the time of booking.
The subject of this Agreement is the tour reservation service selected by the Customer on the Site (tour name, departure date, room/passenger configuration, and any selected optional extras), including the total price and payment terms, in accordance with Law No. 6502 and the Distance Contracts Regulation.
The exact tour, departure date, price, and passenger details are those shown to the Customer on the checkout page and recorded on the reservation confirmation (voucher) at the time the reservation is confirmed.
The Customer confirms having read and understood, before submitting the reservation, the essential characteristics of the tour, the total price including all taxes, the payment method, and the terms of this Agreement, as presented on the Site and the checkout page.
This Agreement only becomes binding once the Customer's reservation is actually confirmed (payment received and marked as paid by staff) — a submitted reservation request alone does not create a payment obligation.
The Site does not process online payments through a payment gateway. After a reservation request is submitted, the Company's staff contact the Customer directly to arrange payment (e.g. a payment link, bank transfer, or another mutually agreed method).
The reservation is only confirmed, and the Customer's seats/capacity held, once payment is actually received and confirmed by staff. Prices are quoted in EUR on the Site; the amount actually invoiced is the amount confirmed with the Customer at the time payment is arranged.
As the subject of this Agreement is a travel service rather than a physical good, there is no physical delivery. Upon confirmation of payment, an electronic reservation voucher is issued and sent to the email address provided by the Customer; this voucher, together with the reservation's unique verification page, serves as proof of the confirmed booking.
The travel service itself is performed on the dates and under the conditions specified in the confirmed reservation.
Under Article 15/1(ğ) of the Distance Contracts Regulation, the standard 14-day right of withdrawal available for most distance-sales contracts does not apply to services relating to accommodation, transport of goods, car rental, food and beverage supply, or the use of leisure time, that must be performed on a specific date or within a specific period — this includes tour and travel-package bookings tied to a specific departure date, such as those offered on this Site.
This means that once a reservation is confirmed for a specific departure date, the Customer does not have the standard statutory 14-day withdrawal right under distance-sales law. Any cancellation, change, or refund request for a confirmed reservation should be directed to the Company's contact details above; the Company will advise on what is possible for that specific booking, since cancellation terms can vary by tour, supplier, and how close the request is to the departure date. This clause does not limit any other right the Customer may separately have under general consumer-protection law.
Neither party is liable for a delay or failure to perform this Agreement caused by events beyond its reasonable control (force majeure), including natural disasters, war, terrorism, epidemic/pandemic, government action, or supplier failure. In such cases the parties will discuss in good faith a postponement, alternative arrangement, or refund as applicable.
For disputes arising from this Agreement, the Turkish Consumer Arbitration Committees (Tüketici Hakem Heyetleri) are competent within the monetary limits announced annually by the Ministry of Trade, and the Consumer Courts (Tüketici Mahkemeleri) are competent beyond those limits, at the Customer's or the Company's place of residence.
This Agreement is deemed accepted electronically at the moment the Customer checks the acceptance box and submits the reservation form on the checkout page.